Customer Support
To place an order, contact Focus Diagnostics’ Customer Service
800.838.4548, Option 1 or +1.562.240.6500
Ask for Focus Diagnostics Customer Service
Focus Diagnostics, Inc.
Customer Service
11331 Valley View Street
Cypress, California 90630-4717 USA
When ordering, please specify
- Company Name
- Your Focus Account Number
- Purchase Order Number
- Ship To and Bill To Address
- Product Catalog Number and Description
- Quantity and Price
- Special Shipping Conditions, if any
Account Setup
Please complete the Credit Application form if you are a new customer or a returning customer and wish to have your account reactivated.
Shipments
Shipments are made using best routing as determined by Focus Diagnostics unless otherwise specified by the customer. Items are shipped Monday through Friday unless otherwise requested.
Financial Policies
Based on approved credit, payment in full is due 30 days from shipping date in U.S. dollars. A service charge of 1.5% per month (18% per annum) from date of invoice will be charged after 30 days.
Credit limits and terms may be changed by Focus Diagnostics due to failure to make payments in a timely manner. Changes may include requiring payment in full prior to future shipments. In the event that Focus Diagnostics is required to take legal or other collection action on a client’s account, the client will be required to assume responsibility for all expenses incurred in connection with the collection action, including attorney fees, court costs, and collection service costs.
Payment Address
Focus Diagnostics, Inc.
Contact Accounting for information about wire transers, or remit payments to:
P. O. Box 8500 – 53688
Philadelphia, PA 19178-3688
Packaging and Freight
U.S. shipments are F.O.B. Cypress, California. Freight charges are paid by Focus Diagnostics, Inc. and billed to the Customer and included within each invoice. Additionally, a minimum packing and handling charge of $25.00 per shipment. A minimum packing charge of $25.00 will be included in the invoice.
International shipments are F.O.B. Cypress, California, USA. A minimum packing and handling charge of $25.00 per shipment will be included in the invoice. Customs charges are the responsibility of the customer. Any customs charges incurred by Focus Diagnostics will be billed to the customer.
Returned Goods
Products purchased directly from Focus Diagnostics that are defective and/or do not meet manufacturer’s specifications are subject to replacement. Authorization for the return of merchandise and product replacement must be granted by Focus Diagnostics’ Technical Service within 30 days of purchase. Claims for merchandise damaged during shipment should be filed against the carrier by the Customer within seven (7) days of receipt of goods.
Warranty
Products will have a minimum of 90 days shelf life at time of shipment to domestic clients and a minimum 180 days shelf life to international distributors unless customer is notified in advance by Focus Customer Service and accepts products with less dating than stated here. Products are warrantied for the shelf life of the product against original defects in material and/or workmanship, provided, however, that the product has been used strictly in accordance with the product labeling.
Focus Diagnostics disclaims all other warranties, expressed or implied, including without limitation any warranties of merchantability, or fitness of a particular purpose, and in no event shall Focus Diagnostics be liable for consequential damages. Replacement of the product or refund of the purchase price is the sole remedy for the purchaser.