Technical Service
For technical questions and product information, please visit our web site or contact our Technical Service Department at:
Toll Free in the USA: (800) 838-4548, Option 3 or
(714) 220-1900 - Ask for Diagnostics Technical Service
Fax: (714) 484-0109
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Email Us
Ordering Information
To place an order, contact Diagnostics Customer Service at:
Toll Free in the USA: (800) 838-4548, Option 1
or (714) 220-1900 - Ask for Diagnostics Customer Service
Fax: (714) 220-1820
Focus Diagnostics , Inc.
Customer Service
10703 Progress Way
Cypress, California 90630-4717 USA
Click here to
Email Us
When ordering, please specify:
- Company Name
- Your Focus Account Number
- Purchase Order Number
- Ship To and Bill To Address
- Product Catalog Number and Description
- Quantity and Price
- Special Shipping Conditions, if any
Shipments
Shipments are made using best routing as determined by Focus Diagnostics unless
otherwise specified by the customer. Items are shipped Monday through Friday
unless otherwise requested.
Financial Policies
Based on approved credit, payment in full is due 30 days from shipping date in
U.S. dollars. A service charge of 1.5% per month (18% per annum) from date of
invoice will be charged after 30 days.
Credit limits and terms may be changed by Focus Diagnostics due to failure to make
payments in a timely manner. Changes may include requiring payment in full prior
to future shipments. In the event that Focus Diagnostics is required to take
legal or other collection action on a client's account, the client will be required
to assume responsibility for all expenses incurred in connection with the collection
action, including attorney fees, court costs, and collection service
costs.
Payment Address
Focus Diagnostics, Inc.
Contact Accounting for information about wire transers, or remit payments to:
P. O. Box 8500 - 53688
Philadelphia, PA 19178-3688
Packaging and Freight
U.S. shipments are F.O.B. Cypress, California.
Freight charges are paid by Focus Diagnostics, Inc. and billed to the Customer
and included within each invoice. Additionally, a minimum packing and handling
charge of $25.00 per shipment. A minimum packing charge of $25.00 will be
included in the invoice.
International shipments are F.O.B. Cypress, California, USA. A minimum
packing and handling charge of $25.00 per shipment will be included in the invoice.
Customs charges are the responsibility of the customer. Any customs charges
incurred by Focus Diagnostics will be billed to the customer.
Returned Goods
Products purchased directly from Focus Diagnostics that are defective and/or do not
meet manufacturer's specifications are subject to replacement. Authorization
for the return of merchandise and product replacement must be granted by Focus
Diagnostics' Technical Service at 714-220-1900 ext 2084within 30 days of purchase.
Claims for merchandise damaged during shipment should be filed against the carrier by
the Customer within seven (7) days of receipt of goods.
Warranty
Products will have a
minimum of 90 days shelf life at time of shipment to domestic clients and a
minimum 180 days shelf life to international distributors unless customer is
notified in advance by Focus Customer Service and accepts products with less
dating than stated here. Products are warrantied for the shelf life of the
product against original defects in material and/or workmanship, provided,
however, that the product has been used strictly in accordance with the product
labeling.
Focus Diagnostics disclaims all other warranties, expressed or
implied, including without limitation any warranties of merchantability, or
fitness of a particular purpose, and in no event shall Focus Diagnostics be
liable for consequential damages. Replacement of the product or refund of the purchase price is the sole remedy for the purchaser.
