Test Cancellations and Additions

• Tests may be cancelled by the client without charge while specimens are in transit to Focus.
• Test cancellations cannot be made after an assay has been set up or completed and will therefore be charged the standard test fee.
• Additional testing can be arranged if specimen volume permits.
• Focus requires that requests for cancellation or additional testing be made by the originating or authorized laboratory.
• For all verbal requests, a written authorization must be submitted to our Client Service Department within 30 days, as required by federal regulation.
• New York State law requires a written authorization within 48 hours of verbal requests.

STAT Requests
Focus Diagnostics performs direct detection and serologic testing daily for important infectious diseases. Please contact Client Services at 800-445-4032 to inquire about sending specimens and the testing schedule. In addition, Focus Diagnostics offers STAT testing for Pneumocystis carinii direct detection by DFA during the following hours:

Client requests for STAT testing services are subject to a special STAT test fee per specimen and STAT courier charges, if applicable.

Repeat Determinations
Focus retains serum specimens up to three weeks. Depending on specimen availability, the following can be performed:

• Repeat testing
• Parallel testing
• Endpoint titer(s)

Specimen Returns/Forwards

• Focus will charge a handling fee to cover the cost of returning or forwarding specimens.
• Requests must be made by the submitting laboratory.
• FedEx or DHL account number must be provided.
• Allow 2-3 business days for return of specimen.
  

Referral Testing
As a service to our clients, Focus will refer specimens to another accredited laboratory for certain tests. A handling fee per specimen will be added to the price of all send-outs.

Microbiology/Virology Special Fees
A special fee will be applied as necessary for microbiology and virology work-ups for the following reasons:

• Identification of a submitted organism is required in order to perform and interpret the requested test.
• To subculture the isolate from a submitted mixed culture.
• A submitted organism is found to be non-viable after numerous subculture attempts.
• A request is made for identification of organisms in a culture other than the predominant organism.

Serotyping of select species is available for an additional charge.

Test Change Notification
Focus continuously strives to enhance service and improve the quality of test results. In so doing, turnaround times, methodologies, reference ranges, and prices are subject to change. Focus strives to provide a minimum of 30 day notification, via Clientgram, of any assay changes.

Turnaround Time
The "Results Available" information included in the test listing is a guideline to the range of possible turnaround times. Actual turnaround is dependent on when our laboratory receives the specimen, and on the set-up day(s) for a particular test, which may change. Focus' Client Services Representatives are available daily by phone to provide information about current set-up schedule or any other questions you may have about our assays.