Customer Support

To place an order, contact DiaSorin Molecular LLC Customer Service

Toll Free: 800-838-4548, Option 1 (Domestic)
Phone:  562-240-6500
Fax:  714-243-4703
Email:  CS.molecular@diasorin.com
DiaSorin Molecular LLC - Customer Service
11331 Valley View Street
Cypress, California 90630-4717 USA

When ordering, please specify

  • Company Name
  • Your DiaSorin Account Number
  • Purchase Order Number
  • Ship To and Bill To Address
  • Product Catalog Number and Description
  • Quantity and Price
  • Special Shipping Conditions, if any


Shipments are made using best routing as determined by DiaSorin Molecular LLC unless otherwise specified by the customer. Items are shipped Monday through Friday unless otherwise requested.

Financial Policies

Based on approved credit, payment in full is due 30 days from shipping date in U.S. dollars. A service charge of 1.5% per month (18% per annum) from date of invoice will be charged after 30 days.

Credit limits and terms may be changed by DiaSorin Molecular LLC due to failure to make payments in a timely manner. Changes may include requiring payment in full prior to future shipments. In the event that DiaSorin Molecular LLC is required to take legal or other collection action on a client's account, the client will be required to assume responsibility for all expenses incurred in connection with the collection action, including attorney fees, court costs, and collection service costs.

Payment Address

Contact Accounting for information about wire transers, or remit payments to:

P. O. Box 856965
Minneapolis, MN 55485-6965

Packaging and Freight

U.S. shipments are F.O.B. Cypress, California. Freight charges are prepaid and added to the invoice along with a minimum packing and handling charge.  

International shipments are F.C.A. Cypress, California, USA. A minimum packing and handling charge will be included in the invoice. Customs charges are the responsibility of the customer.

Biological materials are packaged and shipped in accordance with the State and Federal regulations referencing 42 CFR Part 72.

Returned Goods

Products purchased directly from DiaSorin Molecular LLC which are defective and/or do not meet manufacturer’s specifications are subject
to replacement when notified by the customer within 30 days of shipment. Return of merchandise and product replacement must be approved in advance by Technical Services at 562-240-6500. Claims for merchandise damaged during shipment should be filed against the carrier by the customer within seven (7) days of receipt of goods.


Products will have a minimum of 90 days shelf life at time of shipment to domestic customers and a minimum of 180 days shelf life to international customers and distributors unless customer is notified in advance by Customer Service and accepts products with less dating than stated here. Products are warrantied for the shelf life of the product against original defects in material and /or workmanship, provided, however, that the product has been used strictly in accordance with the product labeling.

DiaSorin Molecular LLC disclaims all other warranties, expressed or implied, including without limitation any warranties of merchantability, or fitness for a particular purpose, and in no event shall DiaSorin Molecular LLC be liable for consequential damages. Replacement of the product or refund of the purchase price is the sole remedy for the purchaser.